Legal
Privacy Policy
Last updated: July 8, 2026
Who We Are
Grandroam, also known in Chinese as 格澜旅行, provides private China travel planning, concierge coordination, wellness travel arrangements and inquiry support. Our office address is Tian'an Cloud Park, Bantian Street, Longgang District, Shenzhen, China.
Information We Collect
We may collect your name, email address, WhatsApp or phone number, country or region, travel dates, number of travelers, budget range, destination interests, wellness or medical support interests and messages submitted through our website or communication channels.
How We Use Information
We use your information to respond to inquiries, design travel proposals, coordinate services, arrange communication with guides, hotels, transport providers, checkup centers or hospitals where requested, improve our website and comply with legal or safety obligations.
Medical-Related Information
If you voluntarily share health or appointment-related information, we use it only to understand your requested support and coordinate travel or appointment logistics. Grandroam is not a medical provider and does not provide medical advice, diagnosis or treatment.
Sharing Information
We may share necessary details with service providers such as hotels, guides, transport companies, checkup centers, hospitals, translators, payment processors or technical vendors. We do not sell your personal information.
Retention, Security and Your Choices
We keep information only as long as reasonably needed for business, legal and service purposes. You may contact us to request access, correction or deletion where applicable. No internet transmission is completely secure, but we take reasonable measures to protect information.
Contact
Email: 2903442247@qq.com